To view our general Terms and Conditions of Business please click here. (PDF, opens in new tab)
Please note the following additional terms regarding change and cancellation of direct bookings;
Oxford River Cruises Booking Change and Cancellation Policy
Public Cruises
- Cancellations can be made online up to 48 hours before departure with a full refund. This can be done via the link in the confirmation email.
- Cancellations requested after this period and missed departures are non refundable.
- Changes of date and/or time to a booking can be made up to 48 hours before departure, by contacting us at info@oxfordrivercruises.com.
- Rescheduling of a cruise between 48 and 2 hours before departure is subject to a 50% of total booking cost fee.
- Changes to passenger names can be made without charge at any time.
- Cancellations to a booking made through a third party are not refundable by us.
Private Hire Cruise
Up to 10 days before departure:
Cancellations made up to 10 days before the departure date are subject to a 20% fee.
Date changes can be made up to 10 days before departure without penalty by contacting us at info@oxfordrivercruises.com.
Within 10 days of departure:
Cancellations made within 10 days and up to 48 hours before the departure date/time are subject to a 50% of total booking cost fee. Cancellations requested after this period are non refundable.
Date and itinerary changes made within 10 days and up to 48 hours before the departure date/time are subject to a 20% fee.